636-680-9359

Maintenance Notifications and Status Updates

In our efforts to constantly improve and maintain our infrastructure, Kyvon will be completing scheduled maintenance and upgrades in our data centers. To view a list of scheduled Maintenance Windows and status updates, visit our Network Issues page.

Maintenance Window Start Date & Time: 10/3/2012 2:30AM CST

Maintenance Window End Date & Time: 10/3/2012 3:00AM CST

Impact on Customers: No impact to customers.

Data Centers: 710 N Tucker. St. Louis / 1111 Olive St. Louis

Scope of Work: In our efforts to constantly improve and maintain all of our infrastructure, we will be adding a new fiber path between the St. Louis data centers. Although the potential for downtime exists, we have carefully designed a maintenance plan, and will do everything to ensure that you and your customers feel no impact. No changes to customer equipment will be necessary.

Duration: 30 Minutes

Please feel free to contact us with any questions or comments via our online support form or via phone at 314-544-0011.

Please note: Routine Data Center Maintenance is scheduled every Wednesday evening. Please check the Network Issues Page for exact Maintenance Window times.

Kyvon Support Team.

SMS Notification System

Kyvon has a new SMS notification system that customers can subscribe too. This system will be used to communicate to customers on high priority service related issues. To subscribe to this service text Kyvon to 99629.

New data center online!

Kyvon is proud to announce that we have a new data center online. It is located at 1111 Olive Street in downtown St. Louis Missouri. We will be expanding our cloud services to the new facility as well as offering rack space in this SSAE 16 compliant data center. Call us today to schedule a tour. 877-710-7993

Why bother virtualizing desktops at all?

Well, the primary reason why you might want to under take a desktop virtualization initiative is to centralize the management of your users’ desktops. While specifics depend on the selected model, the essential driver behind desktop virtualization in all of its forms is to enable user environments to be controlled and managed from a central point. This can simplify operational challenges such as asset management and patch management, and enables desktop policies to be more straightforwardly defined and implemented.

Appreciating Flexibility, Security and Availability

As well as improving the lot for IT managers, by breaking the bond between physical technologies and the applications that run on them, desktop virtualization can mean more flexibility for users. Depending on the selected virtualization options, users can be free to access applications and data wherever it’s most convenient to them, all the while taking their own configuration needs into account. For example:
✓ Accessing data and/or applications from which- ever computer is available, for example including running the work environment on a home PC or Internet kiosk.
✓ Running an application with specific configuration requirements, in parallel with other applications and operating systems without conflict between them.
✓ Provisioning and allocating applications more flexibly from a central point, or allowing users to provision applications for themselves on a self service basis.
In addition, a number of security benefits exist. Better control helps ensure user environments are as up to date (and therefore secure) as possible, as well as offering the opportunity to lock down the applications people can access, through application virtualization for example. Some desktop virtualization variants also build in security features such as encryption of both data and network communications, while permitting data to be held centrally for enhanced protection.

What about availability and business continuity benefits? Virtual desktop environments have a number of failover options to enable business users to keep working should something go wrong. For example, in the case of user state virtualization, if a local desktop or even the entire office fails, users can access their work from other (appropriately configured) machines, including from home. Meanwhile, some desktop virtualization approaches offer the ability to take ‘snapshots’ of virtual machines which can be backed up and stored in case of system failure.
It’s not as straightforward as saying ‘desktop virtualization will save you money’, but it certainly gives you more options when you come to deciding how that money might be spent either by reducing operational budgets in terms of minimized downtime, or lowering management and support overheads, or potentially enabling capital expenditure to be reduced or deferred. Equally, higher levels of flexibility and availability can lead to productivity gains which are valuable, even if they can be difficult to quantify. Of course, you need to weigh such factors against the capital costs of investing in desktop virtualization in the first place.

Desktop virtualization is a means to an end to enable business users to access the applications and services they need in the most efficient manner, both for them selves and the IT department. If implemented correctly, desktop virtualization is one of those ideas in IT that represents a genuine win/win for both IT and users, because both sides stand to gain from the effective delivery of desktop services.

Desktop Virtualization For Dummies®. Published by. John Wiley & Sons, Ltd. The Atrium. Southern Gate

Call Kyvon today to see how desktop virtualization can benefit your company. 877-710-7993

Kyvon Merger with ProComm

Kyvon

is proud to announce the merger with ProComm Voice & Data Solutions. With this merger it will give Kyvon the edge over its competitors by combining high end data center solutions with enterprise level voice solutions. No matter if your a small business looking for web hosting or a large call center in the need for support Kyvon has a solution for you.

Avaya 5400 Series IP Deskphones

The Avaya 5400 series adds several enhancements over previous generations of digital telephones and works exclusively with Avaya IP Office for the benefit of small and medium sized businesses. These include paperless button labels, local call log and speed dial directories, and streamlined styling consistent with Avaya IP telephones.The Avaya 5402 is a cost effective two-wire digital telephone, for many office applications. It is designed to complement the 5410 mid-level and 5420 executive telephones.
The 5402 has a 2-line x 24-character display with two label-less call appearances, a Listen-Only Speaker, 10 Fixed Feature Keys: Conference, Transfer, Drop, Redial, Speaker, Message, Hold, Mute, Volume Up & Down, and Feature (to access 12 additional dial pad features). The 5402 is Hearing Aid Compatible, has a Message Waiting Indicator that flashes when ringing, eight Personalized Ring Patterns and is either desk or wall mountable.
The Avaya 5410 is a flexible display telephone with several capabilities such as local call log and speed dial not available on previous generations of digital telephones. It has a 5 x 29 display with 12 label-less call appearances (in two screens); two-way speakerphone, 14 fixed feature keys, four softkeys, 12 shifted feature buttons, large message waiting indicator, headset jack, local language customization, eight Personalized Ring Patterns and is either desk or wall mountable.

The Avaya 5420 Digital Telephone sports an array of convenient features, while supporting expansion capabilities and effective integration with current infrastructure investments. This telephone provides a large-scale display for easy viewing and call control with 24 call appearance/feature buttons. Administration and ongoing maintenance is simplified as the switch automatically performs key/button labeling. This eliminates the time-consuming and laborious task of using paper labels to denote phone features, and reduces costs when moving phones among users or offices. Online access to electronic downloads gives near-instant access for key product upgrades and feature enhancements as they occur. Additional features such as call logging and a speed-dial directory help enhance overall productivity by providing users with the tools needed for more effective call tracking and faster outbound calling capabilities.
The EU24 is an add-on unit that works in association with the 5420 telephones. It provides an additional 24 programmable buttons with associated display label and status icons.

Avaya 9600 Series IP Deskphones

This line of powerful deskphones offers brilliant audio quality, low power requirements, customizability and performance. The phones feature context-sensitive graphical interfaces and large color touchscreens, which deliver increased call control while simplifying the traditional telephone experience. Avaya 9600 Series IP Deskphones help boost productivity while increasing worker satisfaction—turning a business phone system into a competitive advantage.
The 9600 Series works with the Avaya Aura® platform. For compatibility of phone models with the IP Office platform check with your local Avaya Authorized Partner.

 

9601 SIP Deskphone

This deskphone delivers advanced, integrated connectivity in a cost-effective, simple SIP solution. The 9601 is a SIP-only device and is designed for the everyday user as well as for use in common office and building areas.
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9608 IP Deskphone

This deskphone is a cost-effective functional phone for small to large enterprises. It includes access to 8 lines and graphical labels that can be administered centrally.
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9611G IP Deskphone

This model includes integrated gigabit and a USB interface. It has a 3.5 inch graphical color display with a white backlight and graphical labels that can be administered centrally.

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9621G IP Deskphone

The 9621G IP Deskphone delivers gigabit capability and touchscreen functionality on a 4.3 inch color touchscreen.

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9641G IP Deskphone

This desktop phone delivers advanced capabilities with 4.7 inch color touchscreen, wideband speaker, USB interface, and gigabit to the desktop.

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9620L IP Deskphone

This model offers robust features like status lights and buttons, and improved audio quality. A Power over Ethernet Class 1 model has very low power consumption.

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9630G and 9640G IP Deskphones

Designed for professionals who rely heavily on their phones, these models offer advanced IP-telephony features, including mobility applications.

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9650C IP Deskphone

The 9650C IP Deskphone is for receptionists and contact center agents—anyone who manages a large volume of calls. It delivers advanced capabilities like built-in button functions for one-touch access to bridges and feature keys.

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9670G IP Deskphone

A large touchscreen on this phone provides access to contacts and applications. An onscreen keyboard makes using features easy. All of these features help make employees more productive.