Kyvon Remote Tech Support: More Than Just a Phone Call

phonecallWith the capabilities of remote  access, a support technician is less than a phone call away. Using secure remote-access software, the technician sees what the user sees on his or her screen and, with permission, takes temporary control of the user’s mouse and keyboard.

If your issue can be addressed by utilizing remote support technicians, your company will avoid travel charges and receive faster support. Software updates and maintenance can also be completed from a remote location.

Although remote support might diagnose a hard-drive failure, a new drive can’t be installed over the Internet. That’s why experts recommend that small businesses try to select a tech-support company that offers both on-site and remote support—to avoid the need to repeat tales of repair woes to different technicians.

Kyvon offers their customers both remote and on-site support. Contact a technician for your support issue by calling (314) 544.0011 or submit a support request via our website.

Related Post
Minimizing Ransomware Risk

Ransomware is dominating the headlines so far in 2016. The number and severity of ransomware attacks has been increasing. Recent ransomware attacks against school districts, healthcare providers, state and local governments, and enterprises illustrate that criminals have shifted away from targeting just consumers, and instead are focusing on companies who will pay higher ransoms. Consider the following […]

Read more
Bring Google Fiber to St. Louis

The City of St. Louis has begun it’s bid for Google Fiber! Google is planning to build ultra-high speed broadband networks in a small number of trial locations across the country. The plan is to deploy 1 Gbps, fiber optic connections directly to people’s homes. This connection would be over 100 times faster than what […]

Read more
Change of Scenery: New Kyvon Office

Kyvon has moved! As of March, our office has relocated to our data center space at 710 Tucker Boulevard in downtown St. Louis. Our new location puts us in the heart of the city, just a few blocks from the Arch and the amazing Citygarden. What does this mean to our hosting customers? Our technicians […]

Read more
%d bloggers like this: