With the capabilities of remote access, a support technician is less than a phone call away. Using secure remote-access software, the technician sees what the user sees on his or her screen and, with permission, takes temporary control of the user’s mouse and keyboard.
If your issue can be addressed by utilizing remote support technicians, your company will avoid travel charges and receive faster support. Software updates and maintenance can also be completed from a remote location.
Although remote support might diagnose a hard-drive failure, a new drive can’t be installed over the Internet. That’s why experts recommend that small businesses try to select a tech-support company that offers both on-site and remote support—to avoid the need to repeat tales of repair woes to different technicians.