Misfired Messaging
Email Bloopers Happen to the Best of Us.
Last fall, during the hectic time shortly before my wedding, I sent an email to a close friend. With the delightful drama that almost always butts it’s shiny head into the planning stages of such an event, the email included a slight rant regarding said drama. Unfortunately, I jumbled my pal’s email address and instead sent the message to the person I happened to be ranting about. EPIC FAIL.
We’ve all done this. Whether it be hitting “Reply to All” and sending that message (which of course bears the tag “TMI”- Too Much Information) to the entire office or repeating my failure to type an email address properly, most of us have had our ‘blonde’ messaging moments.
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[STATUS] Maintenance Window – March 29th, 2009
Maintenance Window Start Date & Time: March 29th, 2009 11:00 PM CT
Maintenance Window End Date & Time: March 30th, 2009 03:00 AM CT
Impact on Customers: Intermittent loss of connectivity possible during maintenance window.
Scope of Work: In our efforts to constantly improve and maintain our infrastructure, Kyvon will be completing upgrades on core network equipment at our data center located at 710 Tucker. The maintenance will affect clients intermittently, and a maintenance window is required to perform the procedure.
Duration: 4 Hours
Please feel free to contact us with any questions or comments via our online support form or via phone at 314-544-0011. Please note: posting in the comments is not an official way to contact Kyvon.
Think Before You Tweet
With what seems to be everyone jumping on the Web 2.0 bandwagon, are your blogs, social networking accounts, and Twitter posts hurting your company’s bottom line?
As a blogger myself, I tend to share the strangest details with the world. I write about my personal life, events around St. Louis, and a few hobbies of mine. Yet, because I do love my job and have common sense, I don’t write about work, my bosses, or customers. Seems easy, doesn’t it?
According to an article posted yesterday on MSNBC.com, employees still don’t seem to have a clue who is reading their blog posts, skimming their Facebook pages, and following them on Twitter.
Why waste valuable social networking hours getting yourself “Facebook fired,” when Twitter allows you to humiliate yourself quickly, and in 140 characters or less?
The article reviews a recent Twitter post mishap by a would-be Cisco employee who made the mistake of forgetting to think twice before he shared with the world. That world included a Channel Partner Advocate for Cisco, who reminded that would-be employee that they were paying attention.
Other than worrying about being “Facebook Fired” or “Twitter Fired,” employees should also be concerned what clients or would-be customers are seeing on the web. Even deleting a post after-the-fact won’t help their case much thanks to Google Cache.
A suggestion from a social-networking and blogging enthusiast who loves her job dearly? Think twice before you post. Do you want your mother, boss, friends, the world to see what you feel the need to share? If you don’t want to filter your blog posts, make your blog private so that only those you choose to share with will be able to read what you felt necessary to write.
If you still aren’t sure that you want to hold back, consider what pays your bills. If you had to choose between posting that note to Twitter about how ignorant your boss is, or getting that paycheck at the end of the week, which would you prefer?
How-To: Live Chat Support
With the click of your mouse, you can now reach live Kyvon tech support in a matter of moments.
To access the Live Chat Support system, visit any of our content pages on the Kyvon website. Click on the “Live Chat Support” icon to the right of the page. If a technician is not available for live support, you will see the “Email Support” icon in its place.
You can use our Live Chat Support system to reach our IT support, sales, or billing departments with your questions or support issues. As always, you may also submit a support ticket to our technicians online through our website on the Contact page or from within the Customer Control Panel.
Office Space Makeover
If you are like me, you probably spend 8+ hours a day glued to your desk chair- a prisoner of your office space and the walls that surround you. So many of us don’t think twice about our surroundings and how they affect us.
Be it a cubicle, an office, or a corner of your home- the space should suit your needs and provide a calm, relaxing environment in which to get the job done. For me, beige carpeting, walls, desk and file cabinets never felt comfortable. Instead, it felt stale and impersonal.
Luckily, when we moved into our building we were allowed to choose (almost) any color of the rainbow to paint the walls around our desk. I splashed a shade of apple/lime green to my own, mirroring the color of my living room walls. But left the rest of my office decor to the side for almost three years.
It’s time to finish the “job” I started.
I have begun a much-needed makeover to my own office space. Because I love where I work and the job I perform here, the only complaint I have is the ten feet that surround my desk. Not bad, eh?
[STATUS] Maintenance Window – March 1st, 2009
Maintenance Window Start Date & Time: March 1st, 2009 11:00 PM CT
Maintenance Window End Date & Time: March 2nd, 2009 04:00 AM CT
Impact on Customers: Intermittent loss of connectivity possible during maintenance window. Access to Kyvon email will be inaccessible for 2 hours during the maintenance window. No email will be lost.
Scope of Work: In our efforts to constantly improve and maintain our infrastructure, Kyvon will be completing switch upgrades on core network equipment at our data center located at 710 Tucker. The maintenance will affect clients intermittently, and a maintenance window is required to perform the procedure.
Duration: 5 Hours
Please feel free to contact us with any questions or comments via our online support form or via phone at 314-544-0011. Please note: posting in the comments is not an official way to contact Kyvon.
How-To: RSS Feeds
Kyvon utilizes an RSS Feed to allow customers, readers, and visitors alike to subscribe to it’s content. You may be asking yourself “What is an RSS Feed and how do I subscribe to one?”
According to Feedburner:
Feeds are a way for websites large and small to distribute their content well beyond just visitors using browsers. Feeds permit subscription to regular updates, delivered automatically via a web portal, news reader, or in some cases good old email. Feeds also make it possible for site content to be packaged into “widgets,” “gadgets,” mobile devices, and other bite-sized technologies that make it possible to display blogs, podcasts, and major news/sports/weather/whatever headlines just about anywhere.
Here is a handy-dandy video that explains RSS in “Plain English”
[STATUS] Mail: Requesting Password Authentication
Problem Reported: Users are being prompted for passwords/requesting authentication when attempting to access email.
Update [4:10PM] Problem was due to software malfunction while upgrading one of our existing mail servers. The issue has been resolved allowing all users to access their mail as normal.
*If you are experiencing a problem that has not been reported here, please contact us by calling our support line toll-free (877) 710-7993. Please note: posting in the comments is not an official way to contact Kyvon.
Keep Posted With Kyvon Status Updates
To continue to increase the methods by which we communicate status notifications to our customers, Kyvon will now utilitze Kyvon [ETC] to update you regarding information about service issues, changes, maintenance windows and any other modifications to our service or programs.
We ask that you bookmark this site in your browser, or subscribe to our RSS feed to receive these important notifications as they are posted. If you need assistance subscribing via RSS, please contact me with any questions.
Maintenance Window notifications will also continue to be sent to the applicable hosting customers in addition to posting them here at Kyvon [ETC].
How-To: Transfer Your Domain Name
The instructions below illustrate the flow of a domain transfer, including the actions taken by each of the parties involved. Please note that all confirmation emails are sent to the Administrative Contact email address listed for the domain.
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